Last updated: 14 October 2026

Neon Brand & Design Consultancy Limited (“Neon”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains what personal information we collect, how we use it, who we may share it with, how we protect it and your rights under UK data protection law.

We process personal information in accordance with applicable UK legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (as amended) and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Neon Brand & Design Consultancy Limited is a UK-based brand and design consultancy and the data controller responsible for the personal information covered by this policy.

Website: www.neon-creative.com
Email: [email protected]

For any questions about this policy or how we handle personal information, please contact us using the email address above.

2. What information we collect

We may collect and process personal information when you visit our website, contact us, enquire about our services, work with us or interact with our communications and social media channels.

This may include:

Your name, email address, telephone number, job title and company details.
Information provided when making an enquiry, requesting a proposal or discussing a project.
Business correspondence, project-related information and contractual or financial records.
Information you provide when subscribing to our news or marketing communications.
Publicly available professional information, including information shared through LinkedIn and Instagram.
Technical information relating to visits to our website, including IP addresses, browser and device information, pages visited and website interactions.

We aim to collect only information that is relevant and necessary for our business activities.

3. How we use your information

We use personal information to:

Respond to enquiries and communicate with prospective and existing clients.
Prepare proposals, manage projects and deliver our creative services.
Maintain professional relationships with clients, suppliers and business contacts.
Share relevant Neon news, projects, insights and occasional updates where permitted by law.
Manage business administration, invoicing, contracts and financial records.
Maintain the security, functionality and performance of our website.
Understand how visitors use our website and improve its content and performance.
Comply with applicable legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

4. Our lawful basis for processing information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Consent: Where you have given us permission to process your information for a specific purpose, such as certain marketing communications or non-essential website tracking.

Contractual necessity: Where processing is necessary to enter into or fulfil a contract with you.

Legitimate interests: Where processing is reasonably necessary for our business activities, such as responding to enquiries, maintaining professional relationships, administering our services and relevant business-to-business communications, provided your rights and interests are appropriately considered.

Legal obligations: Where processing is required to comply with applicable laws, including accounting, tax and regulatory requirements.

Where we rely on consent, you may withdraw it at any time.

5. Marketing and communications

From time to time, we may share news about Neon, our creative work, industry insights, articles and other information we believe may be of professional interest.

We will only send electronic marketing communications where we have consent or another lawful permission to do so under applicable data protection and electronic marketing laws.

You can opt out of marketing communications at any time by using the unsubscribe link, where provided, or by emailing [email protected].

Opting out of marketing communications will not affect essential correspondence relating to existing projects, contracts or business relationships.

6. Website cookies and analytics

Our website uses cookies and related technologies to support its functionality, security and performance, and to help us understand how visitors interact with our content.

We use Google Analytics, implemented through Google Site Kit, to collect information about website usage. This may include pages visited, approximate geographical location, device and browser information, and interactions with our website.

Google Analytics may use cookies and similar technologies to distinguish visitors and generate statistical information about website traffic.

We also use Cloudflare to support website security and performance. Cloudflare may process technical information, including IP addresses, browser details and website requests, and may use cookies or similar technologies for security purposes.

Under UK law, non-essential cookies and similar technologies generally require consent unless a specific legal exemption applies.

We are reviewing our website’s cookie management arrangements to ensure that visitors receive appropriate information and controls, including consent choices where required.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Social media and external websites

Neon maintains a presence on professional and social media platforms, including LinkedIn and Instagram.

We may review publicly available professional information and engagement with our content to understand interest in our services and develop relevant business relationships.

When you interact with these platforms, your information may also be processed by the platform providers in accordance with their own privacy policies.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

8. How we store and protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Business and project information is primarily stored on our office hard drives, with files mirrored to Google Drive for backup and business continuity purposes.

Our business email services are provided by IONOS, while Cloudflare supports the security and performance of our website.

We use password protection, access controls and other appropriate security measures to help keep information secure.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

9. Sharing your information

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and deliver our services.

These include:

Google: Google Drive for cloud storage and backup, and Google Analytics for website usage analysis.
IONOS: Business email hosting and associated communications.
Cloudflare: Website security, performance and technical services.
Website hosting providers: Hosting, maintenance and operation of our website.
Professional advisers and suppliers: Accountants, professional advisers, contractors and other service providers involved in our business activities.

These organisations may process personal information on our behalf or, in some circumstances, act as independent data controllers.

Where required, we use appropriate contractual and security safeguards when engaging service providers.

We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

We do not sell personal information to third parties.

10. International data transfers

Some of the technology and service providers used by Neon may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

These may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

You may contact us for further information about international transfers and relevant protections.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting contractual, legal, accounting and regulatory requirements.

Retention periods depend on the nature of the information and our relationship with you.

For example:

Business and project correspondence may be retained while a professional relationship remains active and for an appropriate period afterwards.
Financial and contractual records are retained for the periods required by applicable law.
Marketing contact information is retained while there is an appropriate lawful basis for continued communication, subject to periodic review.
Website analytics information is retained in accordance with the settings and retention periods applied to our analytics services.

When personal information is no longer required, we will securely delete or anonymise it, unless there is a lawful reason to retain it.

12. Your data protection rights

Under UK data protection law, you have rights relating to your personal information, subject to applicable conditions and exemptions.

These include:

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal information in certain circumstances.
Right to restrict processing: Ask us to limit how we use your information in certain circumstances.
Right to object: Object to certain types of processing, including processing based on legitimate interests.
Right to data portability: Request transfer of certain personal information to yourself or another organisation.
Right to withdraw consent: Withdraw consent at any time where we rely on it to process your information.

You have the right to object to the processing of your personal information for direct marketing at any time.

Where applicable, you also have rights relating to decisions made solely by automated means that produce legal or similarly significant effects.

To exercise any of these rights, please email [email protected].

We will respond within the timeframes required by applicable data protection law, normally within one month.

13. Complaints and concerns

If you have any questions or concerns about how Neon handles your personal information, please contact us in the first instance.

Email: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: www.ico.org.uk
Telephone: 0303 123 1113

14. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business practices, technology or legal requirements.

Any changes will be published on this page, with the date of the latest revision shown below.